Privacy Policy

Information We Collect

We collect two primary types of data to provide our technical services and ensure a customized, seamless user experience for you:

A. Information You Voluntarily Provide

We collect this data when you directly communicate with us, or when filling out a consultation or price quote form on the website:

• Full Name: To address you formally and personally, and to facilitate initiating business transactions.
• Contact Information: Includes your email address and phone number to ensure a prompt response to your inquiry and track your project progress.
• Project or Request Details: Any ideas, files, technical requirements, or specifications you share with us regarding your system or app, enabling us to review them and provide a suitable technical and financial proposal.

B. Information We Collect Automatically

This data is automatically collected as you browse the website to measure and enhance technical performance and safeguard site security:

• Usage Data: Includes the pages you visit, links you click on, and the duration of your stay on each page.
• Device and Connection Data: Includes your IP address, browser type, operating system, language settings, and time zone.
• Cookies: We use basic tracking technologies to speed up page loading, remember your preferences, and improve your overall browsing experience.

How We Use Information

We use the collected data for

specific and clear purposes aimed at delivering our software and digital solutions with the highest possible quality. These purposes include the following:

• Providing & Developing Our Services: To tailor the tech solutions and software we develop to meet your organization's exact requirements, manage your account, and track project delivery.
• Communication & Customer Support: To respond to your inquiries, provide technical consultation, and send critical updates regarding your project or changes to our terms and policies.
• Website Enhancement & Optimization: To analyze browsing behavior and understand how visitors interact with our site, helping us boost performance, fix technical bugs, and elevate the overall user experience.
• Limited Marketing (With Your Consent): To send exclusive offers, tech updates, or newsletters related to our services and new digital solutions. You can easily unsubscribe from these communications at any time with a single click.
• Site Security & Protection: To prevent fraudulent activities, detect unauthorized access, and safeguard the security and integrity of our website and digital infrastructure.

Data Sharing

نحن في أوزون للحلول الرقمية At Ozone Digital Solutions, we strictly commit to never selling, renting, or trading your personal data or technical project details with third parties for marketing or commercial purposes. However, we may share your data in very limited circumstances under strict security conditions, as follows:

• Technical Service Providers (Operational Partners): We may share limited data with trusted third-party companies and service providers operating on our behalf (such as cloud hosting providers, performance analytics tools, or payment gateways). This is strictly to perform the necessary tasks required to operate our website and services, under full contractual obligations to maintain strict confidentiality and prohibit any other use of the data.
• Legal Compliance & Authorities: We may disclose your personal information if required by applicable laws and regulations, or in response to official legal requests from competent judicial or governmental authorities to protect the legal rights of our company or users.
• Security Protection & Fraud Prevention: We may disclose data if necessary to investigate suspicious activities, prevent online fraud, or mitigate security threats targeting our website infrastructure.

Note: Any third-party partner we engage with is bound by confidentiality agreements to protect your data with the same level of security we maintain.

Data Protection & Security

We place the security of your personal data and information at the top of our technical priorities. To protect it from unauthorized access, alteration, disclosure, or destruction, we implement a comprehensive set of advanced technical and security protocols, including:

• Sensitive Data Encryption (SSL/TLS): We use high-efficiency, secure encryption protocols to safeguard all data transmitted between your browser and our servers, protecting it from digital interception.
• Firewalls & Security Systems: We rely on advanced software firewalls and continuous network monitoring systems to instantly detect and automatically isolate any intrusion attempts or suspicious activities.
• Restricted Access Controls: We enforce a strict access control policy preventing any employee or developer within our company from accessing your personal data unless directly required by their technical role (such as technical support or project managers), subject to strict confidentiality commitments.
• Secure Cloud Storage: Project data and databases are routinely saved, backed up, and stored on encrypted cloud servers protected by the latest security standards compliant with ISO information security practices.
• ⚠️Security Disclaimer: Despite our utmost effort and adherence to industry-standard methods to protect your data, no method of online transmission or electronic storage is 100% secure. Therefore, we always advise you to keep your account credentials confidential and never share them with any party.

Cookies

We use cookies and similar tracking technologies to enhance and personalize your browsing experience on our website. Cookies are small text files stored on your device or browser when you visit our site.

We use these cookies for the following purposes:

• Essential & Operational Cookies: These cookies are crucial for the website to function properly. They help remember your basic preferences, speed up page loading, and secure web forms when submitted.
• Analytics & Performance Cookies: We use these to gather anonymous statistical data about how visitors navigate our site, the most visited pages, and traffic sources. This helps us continuously evaluate and improve site performance (using trusted Google Analytics).
• Managing Your Preferences & Control: You can adjust your browser settings at any time to decline cookies or alert you when they are being sent. However, please note that disabling cookies may affect the functionality of certain website features and your interactive experience.

User Rights

We believe you retain full ownership over your personal data. Therefore, we guarantee your ability to exercise the following rights at any time under applicable data protection laws:

• Right to Access & Information: You have the right to request a copy of the personal data we hold about you and to learn how it is processed and the purpose of its collection.
• Right to Rectification & Update: If you find that any of your data registered with us is inaccurate, incomplete, or outdated, you have the right to request its immediate correction or update.
• Right to Erasure (Right to be Forgotten): You have the right to request the complete deletion of your personal data from our servers and databases, provided there is no legal or contractual obligation requiring us to retain it (such as invoices or active project contracts).
• Right to Object & Restrict Processing: You have the right to object to the processing of your data for specific purposes (such as direct marketing) or request the temporary restriction of its processing under certain conditions.
• Right to Withdraw Consent: If you previously gave consent for the collection or use of your data (such as subscribing to our newsletter), you may withdraw it at any time, and we will immediately cease processing that data.
• How to Exercise Your Rights: To exercise any of these rights, simply send us a request via our dedicated privacy email: support@ozs.ae. Our team will review your request and respond as promptly as possible within the designated legal timeframe.

External Links

Our website may contain links to third-party websites or external platforms that we do not manage or operate (such as social media platforms, service partner websites, or reference articles).

Clicking on any of these external links will redirect you directly to the third party's site. Please note the following:

• Lack of Control & Responsibility: We have no authority or control over the content, privacy policies, or security practices of these external websites.

• Responsibility to Review: We strongly advise you to read the privacy policy and terms of service of any third-party website you visit before providing any personal information.

• Disclaimer: Your use of any external links or interactions with third-party websites is entirely at your own risk. Ozone Digital Solutions assumes no legal or moral liability for any damages or breaches that may result from such use.

Policy Amendments & Updates

At Ozone Digital Solutions, we reserve the right to update, amend, or modify this Privacy Policy at any time to keep pace with technological advancements, changes in our services, or compliance with new legal and regulatory requirements.

When making any modifications to this policy, we will take the following actions

• Updating the Effective Date: We will publish modifications directly on this page and update the "Last Updated" date displayed at the top of the page.

• Notice of Material Changes: Should we make material changes that directly affect how we handle your personal data, we will notify you clearly before such changes take effect, either via email to your registered email address or by publishing a prominent notice on our website.

• Responsibility to Review: We encourage you to review this Privacy Policy periodically to stay informed about any updates and ensure your complete understanding of how we protect your data.
• ⚠️Important Note: Your continued use of our website or services following the publication of any new modifications constitutes your explicit consent and full acceptance of the updated Privacy Policy terms.

Contact Us

If you have any questions, inquiries, or concerns regarding this Privacy Policy, or if you wish to submit a request to exercise your personal data rights, please do not hesitate to contact our Data Protection Team directly via the following channels:

United Arab Emirates – Dubai – Al kubaisi – ASICO Business Park Building– Office No. 102-25

We are committed to responding to all your inquiries and handling your privacy-related requests with utmost seriousness and transparency as promptly as possible.