Terms & Conditions

Acceptance of Terms & Legal Eligibility

Upon visiting our website or using any of its tools, you must comply with the following rules:

• Legal Agreement: By using our website or requesting our services, you represent and warrant that you possess full legal capacity to enter into legally and operationally binding contracts and obligations in accordance with applicable laws and regulations.
• Corporate Representation: If you are registering or requesting our services on behalf of a company, enterprise, or commercial entity, you represent and warrant that you possess the requisite authority and official authorization to legally and operationally bind such entity to this Agreement.
• Terms Updates: These terms apply to all visitors, users, current clients, and future clients. We reserve the full right to modify any of these provisions at any time. Your continued use of our services following any updates constitutes your implicit acceptance of the revised terms.
• Prohibition of Illegal Content: You agree not to publish, post, or upload any content that is unlawful, infringing, or abusive to others.

Services & Software Solutions

We provide an integrated suite of digital solutions, UI/UX design, application development, and custom software systems for enterprises, institutions, and individuals under the following terms:

• Nature of Services: Our services encompass IT consulting, User Experience and Interface Design (UI/UX), web and mobile application development, as well as the engineering of cloud platforms and custom enterprise software solutions.
• Separate Agreements & Contracts: These website terms and conditions serve as a general operational framework. Specific software project details, pricing, delivery timelines, and technical support standards are independently defined within a dedicated Scope of Work (SOW), governed by separate, officially signed software contracts and Service Level Agreements (SLAs) between both parties.
• Modifications & Enhancements: We reserve the full right to modify, update, or discontinue any feature or service available on our website at any time without prior notice. We accept no liability to you or any third party for such technical adjustments.
• Cloud Hosting & Third-Party Services: If operating your software project requires third-party services (such as payment gateways, Google Maps, or cloud hosting servers like Google Cloud or AWS), the terms and pricing of those services are subject directly to their respective providers' policies. Our responsibility is strictly limited to proper software integration.

Intellectual Property Rights

Protecting software and digital assets is at the core of our business. Intellectual property rights across our website and developed projects are governed by the following provisions:

• Website Intellectual Property: All software content, graphic designs, interfaces, logos, text, and source code belonging to Ozone Digital Solutions are our exclusive property, protected under local and international intellectual property and copyright laws. Reproduction or reuse without our explicit written consent is strictly prohibited.
• Developed Projects & Client Software Ownership:
• Transfer of Ownership: Ownership of custom source code, designs, and project databases is not transferred to the client until all financial obligations specified in the contract between both parties are paid in full.
• Pre-built Components & Libraries: Ozone retains ownership of all software libraries, reusable components, and proprietary frameworks utilized as foundational architecture for the client's project. The client is granted a perpetual, non-exclusive license to use them solely for operating their project, without the right to resell or license them to third parties as a standalone product.
• Client Trademarks: We fully respect our clients' trademarks and digital assets (such as logos, brand identities, and provided content for software integration), and these assets remain the exclusive property of the client.

Ownership of projects executed for clients transfers to them upon full settlement of dues as stipulated in the project contract.

Client Obligations & Responsibilities

To ensure the highest efficiency in delivering our services and developing your projects, the client and visitor agree to comply with the following provisions when using the website or contracting with us:

• Accuracy of Provided Information: The client commits to providing accurate, correct, and up-to-date information upon registration or consultation requests (such as name, email address, and project details). The client bears sole legal responsibility for any incorrect or misleading data.
• Fair & Lawful Use: The client agrees not to use our website, or the services and software developed for them, in any unlawful activities, in violation of local and international regulations, or to harm others (such as hacking attempts, uploading malicious code, or utilizing systems in fraudulent operations).
• Rights & Content of Provided Materials: If the project requires providing digital assets (such as visual identity, images, copy, or client databases), the client guarantees full legal ownership and usage licenses for these materials. The client completely indemnifies and holds Ozone harmless from any third-party claims arising from intellectual property infringements related to such assets.
• Cooperation & Technical Responsiveness: To ensure timely completion of software development and project deliverables, the client agrees to maintain effective responsiveness and collaboration with our engineering team, providing required specifications and necessary Access Credentials within the timelines agreed upon in the service agreement.

Payment & Contracting Terms

All financial and contractual transactions related to our services are governed by the following terms and conditions:

• Service Pricing & Financial Estimates: Price quotations and financial estimates for software projects are provided based on a thorough study of client requirements and the requested scope of work. These quotations are valid strictly for the timeframe specified therein and do not include additional third-party fees or external licenses unless explicitly stated otherwise.
• Payment Mechanism & Schedule: The client agrees to settle financial obligations in accordance with the payment schedule agreed upon in the standalone contract (e.g., an advance deposit to initiate work, milestone-based installment payments tied to deliverables, and a final payment upon project completion).
• Accepted Payment Methods: Payments are accepted through official, authorized channels specified on our website or contracts, including direct bank transfers or secure online payment gateways available on the site.
• Cancellation & Refund Policy:
• Custom Software & Design Services Because software development and interface design demand full resource allocation, technical effort, and dedicated labor hours immediately upon kickoff, payments made for projects where implementation has already commenced are non-refundable.
• Work Suspension for Non-Payment: We reserve the full right to suspend or halt work on any software project, or withhold access credentials and deployment rights, in the event of client payment delays past the agreed due date. We bear no liability for any business losses or damages incurred by the client as a result of such suspension.

Cancellation of Services & Contract Termination

Contract termination, as well as the cancellation of projects and software services, are governed by the following terms and provisions:

Termination by the Client: The client reserves the right to request contract termination and halt project work by serving a formal written notice to our company at least fifteen (15) days prior to the intended termination date. The client remains obligated to settle all fees corresponding to billable software development hours and milestones completed up to the termination date.

Termination by Ozone: We reserve the right to immediately terminate services or cancel the contract without prior notice under the following circumstances:

• Violation of any term or condition of this agreement by the client.
• Client failure to settle due financial payments beyond the timelines specified in the service contract.
• Utilization of developed software for unlawful activities or in violation of public rights.

:Consequences of Termination: Upon termination of this agreement for any reason

• The client's license to use any pending software or unpaid services shall immediately cease.
• Each party commits to returning or destroying all confidential information, documents, and proprietary assets belonging to the other party, such as access credentials or initial designs.
• Provisions governing Intellectual Property Rights, Confidentiality, and Limitation of Liability shall survive contract termination and remain in full force.

Disclaimer & Technical Limitation of Liability

At Ozone, we strive to implement best software practices and the highest standards of quality and security across all systems and solutions we develop. Nevertheless, you acknowledge and agree to the following provisions:

• Provision of Services "As Is": Our website, software services, and associated digital solutions are provided on an "As Is" and "As Available" basis, without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.
• Technical Outages & Malfunctions: We do not warrant that the operation of systems or websites will be uninterrupted, 100% completely free of software bugs, or hosted on servers immune to viruses or security threats resulting from sophisticated cyberattacks beyond reasonable control.
• Third-Party Services Liability: Ozone accepts no liability for any downtime, latency, or technical malfunction occurring within the developed software due to technical issues originating from third-party service providers (such as cloud hosting infrastructure, payment gateways, Google Maps, or external APIs).
• Financial Liability Caps: In all events, and to the maximum extent permitted under applicable United Arab Emirates law, our company shall not be liable for any indirect or consequential damages, lost profits, or data loss affecting the client's business. Our total aggregate financial liability arising from any legal claim shall be strictly capped at the actual total amount paid by the client to our company for the specific service or project in dispute during the six (6) months preceding the claim.

Governing Law & Dispute Resolution

These Terms and Conditions, as well as all contracts and agreements related to our services, shall be governed by and construed in accordance with the laws and regulations in force in the United Arab Emirates:

• Legal Framework: Any disagreement, dispute, or legal claim arising out of or relating to these terms, your use of the website, or the execution of software projects, shall be fully considered and interpreted under the federal laws of the United Arab Emirates and the local laws applicable in each emirate.
• Amicable Settlement First: In the event of any dispute between the parties, both parties agree to make good-faith and responsible efforts to resolve the dispute amicably through direct negotiations between their respective technical and legal management teams for a period of no less than thirty (30) days from the date one party writtenly notifies the other of the dispute.

• Judicial Jurisdiction: If an amicable settlement is not reached within the specified timeframe, both parties explicitly and irrevocably consent to submit the dispute to the exclusive jurisdiction of the competent courts in the United Arab Emirates (such as the Courts of Dubai or Abu Dhabi, based on the company's registered legal headquarters) for final adjudication.

Amendments to Terms & How to Contact Us

At Ozone Digital Solutions, we continuously strive to enhance our services and elevate your digital experience. Consequently, our terms are subject to periodic updates in accordance with the following provisions:

• Right to Amend: We reserve the full right to modify, update, or replace any part of these Terms and Conditions at any time. Such amendments become effective immediately upon being posted on this page.
• Responsibility to Review: It is the responsibility of the visitor or client to review this page periodically for any changes. Your continued use of our website or services following the publication of any modifications constitutes explicit acceptance of those changes.
• Severability: If any provision of this agreement is determined to be unlawful, void, or unenforceable under applicable judicial rulings, such provision shall be severed without affecting the validity and enforceability of the remaining provisions and terms herein

📞Official Communication Channels:

If you have any inquiries, comments, or objections regarding any of the terms and conditions set forth herein, we welcome your direct communication with our legal and operational teams via the following channels:

United Arab Emirates – Dubai – Al kubaisi – ASICO Business Park Building– Office No. 102-25

We are committed to responding to all your inquiries and handling your requests regarding our Terms and Conditions with utmost seriousness, transparency, and as promptly as possible.